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Community Action Wayne/Medina Crisis Appointment Information
Community Action Wayne/Medina provides Ohio's Winter and Summer Crisis Programs. Crisis appointments are for households experiencing a utility crisis.
If you are not currently in crisis, you may still apply for other energy assistance programs without scheduling an appointment.
You may be in crisis if:
- Your utility service is disconnected
- You have received a shut-off notice or your service may be disconnected soon
- You need to start new utility service
- You need to move or transfer utility service
- You are a PIPP customer in default, and your service is disconnected or may be disconnected
Summer Crisis Program eligibility also includes:
- A household member 60 + yrs of age or older
- A household member has a documented medical condition that requires electricity and/or air conditioning (Please have doctor complete the Medical Authorization Form)
If any of these situations apply to you, please schedule an appointment.
After You Schedule Your Appointment
After Scheduling your appointment, you must return to the scheduling system and upload your required documents. Scheduling an appointment does not automatically submit your documents.
To Avoid delays or cancellation of your appointment.
- Schedule and confirm your appointment
- Return to the scheduler
- Click the "Upload Documents” button
- Upload all required documents at least 5 days before your appointment
Ways to submit your Appointment Documents:
- Click the upload documents button above
- Bring all required documents at the time of your in-person appointment
Can’t Get an Appointment and Your Service is Off?
If your utility service is currently disconnected and no appointments are available, you can come into one of our offices and join the daily waitlist as a walk-in.
How the Waitlist Works:
- A limited number of walk-ins will be seen daily
- Join the waitlist by checking in at the reception desk if your services are disconnected
- Have all the required documents ready for the interview
- Walk-ins will be seen in the order signed in and in between the scheduled appointments.
Important reminders:
- Only walk-in to join the waitlist if your utility service is currently disconnected or will be disconnected within 48 hours.
Not in crisis only and only need to reverify?
You can apply for assistance at any time by clicking the link APPLY ON-LINE .
When is Crisis Assistance Available?
Crisis assistance is offered during specific times of the year:
Winter Crisis Program (Heating Assistance)
November 1 – March 31
Provides help with gas and electric heating services
Summer Crisis Program (Cooling Assistance)
July 1 – September 30
Provides help with electric and cooling needs
Important Information
- All crisis appointments will be conducted by in-person interview at the time and date of your appointment.
- Your application cannot be processed until all required documents are received.
- Please upload all documents using the document upload button now or at least 5 days before your appointment.
- Appointments may be canceled if documents are not submitted on time.
List of required Documents Details:
Failure to submit all the required documentation for your appointment will delay your assistance.
The documents listed below are required. If all required documents are not submitted before your appointment, your assistance may be delayed. After reviewing your documents, we may request additional information to complete your application.
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Social Security Numbers: required for all household members. Accepted forms include printouts from Social Security with full SS# on them.
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Proof of citizenship or legal residency for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file
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Current gas, electric and/or bulk fuel vendor bill: If bills are in the landlord's name, a lease is required to demonstrate tenant responsibility.
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Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents
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Individuals paid weekly need the last 4 paystubs
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Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days)
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Individuals paid semi-monthly need 2 paystubs
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Individuals paid month need 1 paystub
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If paystubs are not available, you will need verification of your income from your employer (i.e., a printout of your last 30 days of pay)
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Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required
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Self-Employment income requires 12 months of income documentation- Most recent filed IRS 1040 with all schedules showing business income, completion of Self-Employment Form along with an IRS Wage &Tax Transcript and/or Non-Filing Verification Letter
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No Income: If the household has no income, or no verifiable income, you will need the following:
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All household members age 18 years of age and older MUST complete Self-Declaration Form
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Must provide proof of past due bills documenting non-payment
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Documentation of how monthly expenses are being paid (Letters of support)
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IRS Wage & Tax Transcript
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If you file a tax return, you can call the IRS at 1-800-908-9946
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If you did not file a return, you can call the IRS at 1-800-829-1040
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You can go to the IRS website at www.irs.gov/individuals/get-transcript
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You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m.
Please note, after reviewing your documents we may request additional information/documentation to complete your application.
Income Guidelines
| Ohioans must have a gross income at or below 175 percent of the federal poverty guidelines are eligible for the program. | ||
| Size of Household | Total Household Income 12 Months | 30-Day Income Limit |
| 1 | $27,930 | $2,295.62 |
| 2 | $37,870 | $3,112.60 |
| 3 | $47,810 | $3,929.59 |
| 4 | $57,750 | $4,746.58 |
| 5 | $67,690 | $5,563.56 |
| 6 | $77,630 | $6,380.55 |
| 7 | $87570 | $7,197.53 |
| 8 | $94,881 | $7,798.44 |
Information
Community Action Wayne/Medina's mission is to engage the Community with compassion and provide opportunities of hope that inspire individuals to reach their full potential.
Locations of CAWM's Energy Assistance sites
- Wooster Office
905 Pittsburgh Ave. Wooster, OH 44691 | Google Map
Appointments Monday – Thursday 8:00 am - 5:00 pm
Walk-ins Monday-Wednesday 8:00 am - 4:00 pm - Lodi Office:
110 Highland Drive Lodi, OH 44254 | Google Map
Appointments and Walk-ins Thursdays only 8:00 am - 4:00 pm - Medina Office:
232 Northland Drive, Medina, OH 44256 | Google Map
Appointments Monday – Thursday 8:00 am - 5:00 pm
Walk-ins Monday-Wednesday 8:00 am - 4:00 pm - Rittman Office and Food Pantry:
Appointments and walk-ins available on Thursdays only 8:00 am - 4:00 pm
88 North Main Street, Rittman, OH 44270 | Google Map - West Salem Office and Food Pantry:
Appointments and walk-ins available on 1st Monday each month 8:00 am - 3:30 pm
99 East Buckeye Street, West Salem, OH 44287 | Google Map
Additional Notes
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing 330-299-0540 and following the instructions.
